FAQ
Can I reserve the product?
Because the shop's products are limited. At present, the shop is still not able to provide product reservations. Sorry for the inconvenience.
How do I reset the portable speaker?
The process of reset the portable model
1. Press the Bluetooth button for about 10 seconds. Press and hold the lights or flashing lights. Slowly release Or notice the battery status and then attached again
2. Remove the connection of Bluetooth.
3. To connect the speakers to a new mobile phone again.
How do I reset home speaker?
The process of resetting this model allow customers to press the Source button and Pauuse+Play button 2 buttons at the same time for about 10 seconds and release the hand. After that, delete the Bluetooth on the phone first. And then connect the Bluetooth again.
Speakers with batteries and without batteries?
The speaker that is not portable and does not have a built-in battery. There will be acton II / Stanmore II / Woburn II / Acton III / Stanmore III / WOBURN III.
The model can be carried. There is a built -in battery. Will have the Willen / EmberTon / Emberton II / Stockwell II / Kilburn II / TuFton.
How to burn speakers?
Burning speaker is to open the speaker, listen to music until 100 hours to expand the speaker. After the number of hours, the speaker sounds will be clearer. Listening and feeling more beautiful than the first use. The first recommended audio system for opening is not over 7-7-7. However, customers can choose your favorite songs to burn. Or see more: wellhttps://www.youtube.com/watch?v=K82iysvuodu
Home speaker vs. Portable speaker, What's the difference?
Home SPEAKER outstanding, drum, guitar, music that is suitable for rock Heava, Metal concert, gives realistic feelings Providing complete sound of the musical instruments.
Portable, a good music genre, pop hip hop, jazz, acoustic, R&B, outstanding in the middle and high voice. Compared to Home Speaker thoroughly, the vocals Suitable for parties or chill.
How to extend the battery life?
Suggestions for taking care to extend the service life of the battery.
1. The device has been specially designed to make a warning when the battery is low. When hearing a warning to the customer to charge the battery immediately
2. Customers should avoid playing the device until the battery runs out.
3. After fully charging the battery Leave the device for 5-10 minutes to heat the battery down and turn on the device. Because if turning on the player while the battery is hot after just the charger will cause the battery to deteriorate faster
4. If not using the device for a long time There should be a battery left in the device as well.
Why can't the 2nd Bluetooth connect?
1. The first mobile phone that can be connected, close the Bluetooth first.
2. Go to the new Bluetooth raft speaker.
3. Bring the 2nd mobile phone to search for Bluetooth signals. Will find the name of the speaker and can connectIn the event that the 2nd device cannot be connected because the first machine and the speaker are connected
Why is there no sound when connecting the iPhone to the speaker?
If the iPhone connects to Bluetooth but has no sound. Please connect Bluetooth and slide the screen to select the sauce. and press on the name of the speaker to order the sound to come out of the speaker.
Power on but not playing music, why is there a hissing sound coming out of the speakers?
It's the sound of the electronic device inside the machine that is ready to work.
How to reset Bluetooth frequently dropped on portable models?
Try to check the new speaker.
1. Press the Bluetooth button for about 10 seconds. Press and hold the lights or flashing lights. Gradually release or notice the battery status and then attached again.
2. Remove the connection of Bluetooth. 3. Connect the speaker with a new mobile phone.
Why does the speaker turn up to the maximum volume and the sound disappears?
The speaker will have a system to prevent the most loud opening. The speaker will reduce the volume a little to prevent the speaker.
Bluetooth on Emberton?
Emberton model is designed to prevent other automatic Bluetooth connections, because most of the past models often complain that they like to continue frequently because the true reason is If we have 2 mobile phones and connect to Bluetooth as well. Then it will vie for automatic, according to the design of the machine, so often cut, so should cancel the connection of all other devices.
Emberton broken logo (must change the whole sieve)
Can be transmitted. For parts ฿890 shipping costs ฿200, totaling ฿1090, but now there is no spare parts. Has ordered the factory If there is something in stock, the admin will notify customers. Sorry for the inconvenience.
Headphones are not working, why is the battery dead?
The working principle of the headphone battery is just like a phone battery. If not in use, the battery will decrease and run out.
If wanting to repair the headphones outside the warranty, what should I do?
Headphones products can not be repaired at all models. If the product is in 1 year warranty period, we will change to a new device for customers. (But must use the receipt to claim). If customers are interested in new headphones. We have 15% discount.
Why does the battery of the headphones run out so quickly?
In the case of using the headphones for 6 hours or more, it is considered normal products. Because the battery will depend on the sound level, both mobile and headphones.
Mode and Mode EQ, what's the difference?
The difference is that in Mode EQ there is a bass adjuster that can increase the bass.
How do headphones work?
- Charging the battery: red status
- Full charging battery: red status
- Connect Bluetooth: blue Status
Why does the Minor II model have flashing white-red lights when charging?
Suggest that customers stimulate the battery first. By charging the battery and remove the charging cable Removing the newly plugged out 2-3 times. After that, charge and then flashing the red white flashing for 5 minutes and the red light will hold.
What is the difference between Acton Multi-Koom, Acton II?
Acton Multi-Room connects the speakers at the same time, up to 6 devices, 7 pre-shaped channels, Bluetooth Version 4.2, driving power 50watt, the front panel material is canvas (thinner than other front panels, 30%) Acton II connects up to 2 speakers at the same time, Bluetooth Version 5.0, 60Watt power, front panel material.
What is the difference between the Multi-Ko model, VOICE model?
Multi-Ko model is different from other models. The front panel is thinner than other models, 30%, 7 connection channels, 7 Preset, 6 speakers. In the Multi Room, it is a function that allows many speakers to connect for ease of use. To be one voice at the same timeVOICE model can be controlled through the Marhall Voice, Marshall Multi-Ko application. Can be ordered via Google Assistant and use with Marshall Multi-Room.
Can I connect AUX to TV?
If the TV has a Port, the AUX 3.5 mm cable can be connected. But except for some Samsung TV models Or TV has a Bultha Can connect But except for some Samsung TV models.
Voice model
Voice model can be ordered via Google Assistance and can be used with Multi-Ko model.
App voice , App Marshall Bluetooth
App Voice Foreign City is made to support Alexa. The App Marshall Bluetooth is only available in the Bluetooth model. VOICE speaker uses only App Google Home to capture wifi signals and to order Google Assistant.
Why can't my Samsung phone reduce the volume of Woburn I?
The reason that Samsung phone is not able to control the sound to reduce the sound. Caused by the software of mobile phones That rely on the new update this year Now, we have tested that if the Samsung phone purchased by 2018, from A or more, or the price of 10K, after the new system update of 2020, will not be able to Forcing the sound to increase the sound as well This includes Current models that are also sold in the market. But on the other hand, other mobile phones can still be used normallySummary of the problem is not on the speaker. But is a mobile software.
How to reset the machine?
- Customers remove the Bluetooth connection.
-Reset the speaker by pressing the Source button and the Pair button 2 buttons at the same time as in the attached picture Hold for about 10 seconds.
-And after resetting, reconnect to Bluetooth.
Detatian TV (Multi-Room)
Marshall speakers are designed to wait to deal with the notebook tablet, use with Bluetooth, but if connected to the TV, there will be a delay signal.
Multi-Ko model, why the mouth and sound do not match
The product is Multi-Ko. The sound and mouth will not match. Will be a little delay.
VOICE model Multi-Room does not have an open switch
The Voice model Multi-Om will not have a switch to open. In case of not using it, you can remove the plug. Or customers can use a trailer plug with a surge protection system If not in use, can press the switch to turn off at the trailer plug instead.
Reset Marshall speaker, model Gen2, when the speaker hangs, often disconnects, or the light flashes all the time.
== How to press the Source + Play button to hold 10 seconds until the light flashes and returns. == Turn off the machine. 1 Curl, delete all Bluetooth connection devices from mobile phones and other devices.
If the bass is turned on loudest, will the machine be broken?
Opening the bass or opening a very loud noise may result in damage to the speakers. Therefore, the machine control system May be adjusted by yourself In some situations Customers can feel comfortable. The customer's device is not broken.
Can the speaker connect to karaoke songs?
Normally, the device is designed to be used in music especially. And select the only source signal to work If playing karaoke, there must be a Mixer, including the music signal with the mic to send a single signal. May come out in the form of AUX, RCA, Bluetooth, but playing karaoke must focus on the power of Watt quite a lot to make the sound good. Woburn II is the largest version. Playing karaoke may want to drive the higher the more fun.
Can VOICE model use Marshall Bluetooth apps?
Voice products will not be able to use with the Marshall Bluetooth app.The model that can be used with the Marshall Bluetooth app will be the II Bluetooth model only.VOICE model will have to be used via Google Assistant.
Why portable speaker Kilburn II and Tufton can't charge the battery?
Suggest that customers can check the device according to the steps first. 1. Plug the charging cable. 2. Turn on the switch. 3. Press the Bluetooth button for about 1 minute. Do not release hands.
Do Ash have a shop?
There are only online official shops. There is no official storefront yet.
We don't have a store for sale, it's a retail store that is our partner.
Customers do not buy products from Ash. But want to send a claim?
For buying products other than our store, we do not accept claims. We have encountered problems with claiming products from other stores. And the requirements of the product claim In this case, you will not be able to claim as reported.
The product does not have spare parts for repair?
This model cannot be repaired. Ash Asia does not have spare parts for repair. Since the spare parts are out of the model The company apologizes. But if you are interested in new products The company will have a new discount of 15%.
Want to change the device?
If the product during the 7 -day insurance period has the symptoms as reported, the device will be changed. But if the product exceeds the 7 -day insurance period, the change will depend on the consideration of the technician. (Or cannot change Look at the customer characteristics as a case.)
Where are the products sold? Want to try listening.
List of the official distributor of Machol Want to try listening to the speaker before making a decision Where can you go there! Or will decide to order online on our Official Store store and dealer.
Why is the front panel tilted?
The administrator has checked the product in stock. There is a slight tilt. Because the front panel is made of vinyl fabric Causing the stripes to not be straight, like the products made from machinery But the administrator confirms that the product does not affect the use.
If the insurance is successfully registered, it means to get insurance from the center?
Insurance registration system is a basic system, unable to screen or separate information that the machine registered Is Ash Asia's device? Because just attaching another picture, you can press confirm. But in the case of claiming the product, the company will have to check every product as an Ash Asia machine. If not, the company will not be repaired or claimed.
Firmware is different?
Due to each year, motherboard or various firmware Will be the same throughout the world There will be both in the headphones and speakers.
Multi-Host Function
The use of the Multi-HOST function consists of 2 main factors. 1. The Android 2.Bluetooth must be 5.0. The meaning of the word multi-host is to connect 2 devices per 1 speaker, such as 2 mobile phones, 1 speaker connection, which will be alternately playing, unable to play 2 songs at the same time.
Factory Reset
Speakers There is only one way to press back the factory fee. Press the Bluetooth + Power button for 10-15 seconds. But how to re -check the Bluetooth connection All can be pressed only 10-15 seconds with the Bluetooth button. There will be a signal as to check all Bluetooth connections.
Emberton New Lot
New Emberton may have changed the firmware version.
- Turn off the light Helps to reduce the shaking of the speakers.
- LED status light in the event of an enabled light will adjust the light immediately.
- Battery status indicator Which may result in not showing the battery status differently with the EMBERTON version earlier. While charging the battery, it will not run like the old model. The new lot of the battery will run up to a hierarchy up to 10 matches to extend the lifespan of LED lights.
- Multi -Host (Multi Host) function (current lot) when connecting 1 speaker with 2 mobile phones, then it is necessary to press stop the music that play music first. And then press another song.
Differences in production lots that may be found on the Emberton II?
- Turn off the light Helps to reduce the shaking of the speakers.
- LED status light in the event of an enabled light will adjust the light immediately.
- The battery status indicator is not the same as the EMBERTON version earlier. While charging the battery, it will not run like the old model.
- The battery will run up to a step up to 10 matches to extend the lifespan of LED lights.