Frequently Asked Questions
Is there a transportation fee?
For ordering products with the store We have free delivery in every order. Without the minimum order By free shipping for all domestic delivery
The shop prepares the product after the order 1 day and takes 1-3 days to deliver. (Except payment after 3 pm on Friday, after 3 pm or public holidays The order will be cut on Monday. Due to the closing of Saturday-Sunday And public holidays)
Companies that provide transportation services
The company has a delivery service by operating by YAS, where customers can check the delivery status. By bringing the parcel tracking number to check the status of the arrangement using this link https://tracking.yassservices.co.th/
Our shop has a variety of payment method. Supports transfer payment via bank channels Credit card payment and installments
For product payment Please contact the customer service staff. To ask for more information
Customers can click to order products from the product list. Or can contact the customer service department to order products via chat channels as well
After the customer has ordered products with the store The shop will update the procedures in order to alert you to the customer in every step. Covering the payment status, product preparation status And delivery status If you have more questions Can contact the customer service department
The product is guaranteed for 1 full year with ASH Asia, the official importer and distributor in Thailand, Malaysia and Vietnam if the product has a problem. And within the insurance period Can contact the customer service department
When the customer receives the product, we recommend registration with ASH Asia at https://warranty.ash-asia.com/ (or scan the QR Code to enter this link). The shop does not have a receipt and certificate. Guaranteed in the box Customers can use the Delivery Order to register. If there are additional questions, please contact the customer service department.
Tax invoice that our shop issued Will be an ordinary invoice In this regard, customers can request the tax invoice from the customer service staff. Which the tax invoice will be issued within the month of order only If more than the scope of the said period, the shop will only be able to issue a receipt.
If encountering problems after sales Or claiming Please contact the staff of the customer service, Facebook channels at ASHASIATHAILAND or Call Center at 02-508-8787 during the Monday-Friday (public holidays) 09: 00-18: 00 hrs.
Order of spare parts
Order of spare parts Please contact the staff of the customer service, Facebook channels at ASHASIATHAILAND or Call Center at 02-508-8787 during the Monday-Friday (public holidays) 09: 00-18: 00 hrs.
Why does the product has been opened?
We need to unpack the box to attach the TIS sticker to comply with legal requirements.
Product installments are installments via credit card. If the customer has completed the order in the system The company will deliver the product to the customer within 2-3 working days after ordering.
How many days after ordering?
After ordering the delivery 2-3 working days
Is Ash the importer?
Yes, Ash is the only Marshall brand importer in Thailand. And have been inspected the TISI standards in Thailand too
Is it necessary to register the warranty?
Warranty registration is to keep the receipt in the database. To prevent the receipt lost during the 1 year warranty period.
If you customers keep the receipt very well, there is no need to register for warranty.
No receipt, can you register the warranty?
If there is no receipt, you will not be able to register the insurance.
Please contact the store to request a receipt. Or the order can be used instead of the receipt